EXPERIENCE
2018 - PRESENT
WALGREENS BOOTS ALLIANCE
ENTERPRISE ARCHITECT
Partner with business leaders to define and drive forward the Digital IT strategy and roadmap for the Boots UK and ROI business, with a focus on customer facing technology, such as digital commerce and digital experience.
2017-2018
WALGREENS BOOTS ALLIANCE
IT PRODUCT MANAGER
Responsible for transitioning the business analysts in the digital team to a new way of working, ensuring user stories and epics were documented and managed in line with agile principles. Also created a new backlog for a major digital transformation programme, setting standards around epics, user stories and development principles for the move to adopt microservices.
2014-2017
WALGREENS BOOTS ALLIANCE
BUSINESS ANALYST (eCommerce & digital)
Responsible for requirements gathering for a number of complex projects and programmes , including the introduction of a loyalty programme in Chile (Farmacias Ahumadas) and a website re-platform for retail & pharmacy sites in both UK & ROI.
2013-2014
BOOTS
IT INNOVATION LEAD
Organised and managed IT innovation activities (such as internal communications, management of an ideas hopper, organising another Hackathon, etc.) across Boots, with support from a volunteer group of individuals. Product Owner for the creation of four new colleague apps.
2011-2013
BOOTS
IT LEADERSHIP GRADUATE
Took on multiple roles, such as project management, incident management and team management, both in store and in support office.
2010-2011
WATERSTONES
BOOKSELLER
Provided excellent customer service and product recommendations to a wide variety of customers. Responsible for buying and merchandising for a selection of categories.
2004-2010
PERSIL SERVICE, TIMPSONS, TK MAXX, TNS MARKETING, EDDY'S CAFE
STORE ASSOCIATE, MYSTERY SHOPPER & WAITRESS/BEVERAGES LEAD
Undertook multiple part time roles, primarily in the retail and hospitality sector.
KEY SKILLS
Languages - Spanish, Italian & French
Team Leadership
Project Management
Digital Experience
Pharmacy
Presentations & Speaking
Business Architecture
Business Analysis
Retail & Commerce
Healthcare
EDUCATION
2021
MASSACHUSETTS INSTITUTE OF TECHNOLOGY, SLOAN SCHOOL OF MANAGEMENT
DEVELOPING PLATFORM STRATEGY LEADERS
Completed a tailored executive training program investigating the different platform strategy business models.
2006-2010
UNIVERSITY OF BIRMINGHAM
BA MODERN LANGUAGES (2.1)
Languages studied include French, Italian and Spanish. Attended Verona University, Italy for 10 months as part of degree, also completed a Spanish Language (C1) course at Málaga University, Spain. Worked as a student ambassador at university events and gave presentations at schools within the West Midlands to promote the study of languages in further education.
2004-2006
GORSEINON COLLEGE
A LEVELS (AAB)
Studied French, Spanish and Mathematics with Statistics. I also took part in a peer mentoring scheme, assisting other students with their studies and promoting integration within the student body.
QUALIFICATIONS
